When opening the map viewer, it seems to hang; Map Resources is unresponsive and the other tool icons are grayed out . Eventually an error similar to the one shown below will appear.
Cause:An Administrator has configured a map service within the Map Library which does not work in Biotics 5.
Map services should first be tested by adding them to the map viewer via Add Resource. If a map service cannot be successfully added to the map via Add Resource, then configuring the map service within the Map Library will cause the map viewer to become unresponsive (see Description above).