Problem:

When trying to add a map service via the URL or Library, the spinner just spins continuously or a Register Layer Failed: RequestTimeoutError... error is received, similar to the one shown below.


Cause: 

The map service is not available, which is why Biotics 5 is receiving a timeout error.  This is not a Biotics 5 problem, rather a problem with the map service itself.  Contact whoever is hosting the map service to report/resolve the problem.


How to test this:

  1. Copy the URL of the map service into a web browser.  If an error, such as that shown below, is received the map service is not functioning correctly - contact the host of the map service to resolve it.  In this state, the map service will not work within Biotics 5.


  3. If you connect to the map service details successfully (as shown below), then the map service exists.


  5. Now, make sure that the map service is functional in the ArcGIS.com Map prior to testing it in Biotics 5.  If it does not work in the ArcGIS. com Map, it will not work in Biotics 5.  NOTE: you need to log in to ArcGIS.com to view the map service.
  6. Once successfully tested in the ArcGIS.com Map, add the map service to the Biotics 5 map viewer via the URL on the Map Resources dialog.
  7. If this works correctly, the map service can be configured for use within the map Library.