UPDATE: This was resolved in release 5.12.20. Make sure to clear your cache, as always.
A recent change to Chrome has resulted in the Map to continuously be redirected, so that it never opens. This is linked to a user's account on a given machine. So they will not experience the same problem on a different machine, nor will others experience the problem on the user's machine.
The easiest solution is to just use Firefox until there is a permanent fix, but then you will not have access to your Chrome Biotics-related bookmarks. It is very quick and easy to import all of your Chrome bookmarks into Firefox.
If you just can’t stand Firefox, this is the easiest fix and only takes a couple of minutes to implement, although it may be only temporary. (Another similar fix was a little more drastic/time-consuming and may not be worth it for a temporary fix.)
Export your bookmarks from Chrome:
Click the three dots in the far upper right in the bookmark manager and choose export bookmarks and save it where you’ll remember where it is.
Then click whatever is to the left of the three dots in the upper right of Chrome (Mine’s got a profile picture, but yours may not.) to get the below window and choose “+ Add” from the bottom of it and name it work or test or whatever.
Then do the same thing in this new user profile that you did to export your bookmarks, only choose import and import the bookmarks file you saved. You should be able to use the map now in this new profile, although this may be only temporary.
The original instructions for resolving this follow.
- Export bookmarks before doing this, as described here https://support.google.com/chrome/answer/96816?hl=en:
- On your computer, open Chrome.
- At the top right, click More .
- Select Bookmarks Bookmark Manager.
- At the top, click More Export Bookmarks.
<username>with the name of your user folder in the following and navigate to the location in File Explorer by entering the following editing and then entering the following address:
It may be necessary to making hidden folders visible so that the AppData folder will show
- Delete that entire User Data folder
- Open chrome again
- Sign in to google and sync to bring back bookmarks and stuff.
Additional information regarding the cause and why a solution will not be implemented in Biotics
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