Instructions for existing users who already have an account with an email address

1. Go to the Biotics login screen and hit Forgot Password and enter your email address
2. You will receive a welcome message with a password reset code to enter into the password reset form
3. Once entering that, you will be prompted to set up MFA with your phone.
   • You will need an Authenticator App installed on your phone
   • Follow the instructions on screen to scan the QR Code and then enter the code in the Authenticator app into the form.
   • You will then be logged in
   • Each time you log in now, you will use your Authenticator after entering your email/password.

Instructions for adding a new user

1. Log into Biotics & go to the Users Management page and Create User.
2. As long as the email address for the user is valid, that user will receive a welcome message.
3. That user must use “forgot password” the first time in order to “claim” their account.

 Instructions for re-sending a welcome message

1. Log into Biotics and go to the Users Management page and click the “edit” action for the user.
2. Disable the active checkbox and SAVE.
3. Re-enable the active checkbox and SAVE. This will send the user a welcome message.

Instructions for changing a user’s email

1. Log into Biotics and go to the Users Management page and disable the current user’s record.

2. Create User to create another user record with the new email address. This will send the user a welcome message. This new user will have to have a new username (since their old username is associated with their old email).