Service Level Agreement
This folder contains the Service Level Agreement (SLA) for Clients provisioned with hosted services from NatureServe. The latest SLA is always posted at www.natureserve.org/sla and supersedes any previously downloaded agreements. Exhibit I attached to this agreement highlights additional terms applicable to NatureServe's Biotics 5 hosted service.
Current service details Service Fee and Payment Terms Annual service fee payments are due on commencement of the Hosted Service and at the beginning...
Tue, 27 May, 2025 at 8:12 AM
Last Updated 5/16/2025 Please see the NatureServe Network Welcome Page for the current Fee Schedule (available at the bottom of the page) Description o...
Fri, 16 May, 2025 at 11:59 AM
Service Health Dashboard Sample Availability Report for Last 120 Days Server NameLast 120 Days UptimeCurrent Status bioticspilot.natureserve.org 100...
Thu, 28 Apr, 2022 at 4:31 PM
Effective date 1/15/25 Recovery Point Objective represents the maximum amount of data – as measured by time – that can be lost after a recovery fr...
Wed, 15 Jan, 2025 at 3:15 PM
8:00 AM – 8:00 PM M-F Eastern Time (US & Canada,GMT-05:00 )
Holiday schedule
New Year’s Day
Labor Day
Martin Luther ...
Thu, 7 Nov, 2013 at 3:52 PM
Attached is a link to the latest NatureServe Accessibility Conformance Report.
Fri, 11 Jul, 2025 at 2:32 PM