Service Level Agreement

This folder contains the Service Level Agreement (SLA) for Clients provisioned with hosted services from NatureServe. The latest SLA is always posted at www.natureserve.org/sla and supersedes any previously downloaded agreements. Exhibit I attached to this agreement highlights additional terms applicable to NatureServe's Biotics 5 hosted service.

Service Level Agreement
Service Level Agreement
Mon, 8 Feb, 2016 at 12:28 PM
Biotics 5 Hosted Service Details
Current service details Service Fee and Payment Terms  Annual service fee payments are due on commencement of the Hosted Service and at the begin...
Thu, 14 Jun, 2018 at 9:36 AM
Biotics Fee Schedule
                             Biotics Fee Schedule - 7/1/18                      $15,750 USD annual recurring fee for hosting, support, and mainten...
Thu, 6 Sep, 2018 at 1:33 PM
Service Health Dashboard
    Service Health Dashboard Sample Availability Report for Last 120 Days Server Name Last 120 D...
Thu, 27 Oct, 2016 at 2:46 PM
System Requirements
System Requirements
Thu, 14 Nov, 2013 at 11:03 AM
Backup Schedule
   Effective date 9/24/13 Type of Backup Purpose Frequency Retention Duration System Environment ...
Thu, 7 Nov, 2013 at 3:52 PM
Core Business Hours
8:00 AM – 8:00 PM M-F Eastern Time (US & Canada,GMT-05:00 ) Holiday schedule  New Year’s Day Labor Day Martin Luther ...
Thu, 7 Nov, 2013 at 3:52 PM