Service Level Agreement
This folder contains the Service Level Agreement (SLA) for Clients provisioned with hosted services from NatureServe. The latest SLA is always posted at www.natureserve.org/sla and supersedes any previously downloaded agreements. Exhibit I attached to this agreement highlights additional terms applicable to NatureServe's Biotics 5 hosted service.
Current service details
Service Fee and Payment Terms
Annual service fee payments are due on commencement of the Hosted Service...
Tue, 9 Feb, 2016 at 11:04 AM
Biotics Fee Schedule - 4/1/15
$15,000 USD annual recurring fee for hos...
Wed, 1 Apr, 2015 at 1:31 AM
Service Health Dashboard Sample
Availability Report for Last 120 Days
Server Name
Last 120 D...
Thu, 27 Oct, 2016 at 2:46 PM
Effective date 9/24/13
Type of Backup Purpose Frequency Retention Duration System Environment ...
Thu, 7 Nov, 2013 at 3:52 PM
8:00 AM – 8:00 PM M-F Eastern Time (US & Canada,GMT-05:00 )
Holiday schedule
New Year’s Day
Labor Day
Martin Luther ...
Thu, 7 Nov, 2013 at 3:52 PM