Service Level Agreement

This folder contains the Service Level Agreement (SLA) for Clients provisioned with hosted services from NatureServe. The latest SLA is always posted at www.natureserve.org/sla and supersedes any previously downloaded agreements. Exhibit I attached to this agreement highlights additional terms applicable to NatureServe's Biotics 5 hosted service.

Service Level Agreement
Service Level Agreement
Mon, 8 Feb, 2016 at 12:28 PM
Biotics 5 Hosted Service Details
Current service details Service Fee and Payment Terms  Annual service fee payments are due on commencement of the Hosted Service...
Tue, 9 Feb, 2016 at 11:04 AM
Biotics Fee Schedule
                             Biotics Fee Schedule - 4/1/15                      $15,000 USD annual recurring fee for hos...
Wed, 1 Apr, 2015 at 1:31 AM
Service Health Dashboard
    Service Health Dashboard Sample Availability Report for Last 120 Days Server Name Last 120 D...
Thu, 27 Oct, 2016 at 2:46 PM
System Requirements
System Requirements
Thu, 14 Nov, 2013 at 11:03 AM
Backup Schedule
   Effective date 9/24/13 Type of Backup Purpose Frequency Retention Duration System Environment ...
Thu, 7 Nov, 2013 at 3:52 PM
Core Business Hours
8:00 AM – 8:00 PM M-F Eastern Time (US & Canada,GMT-05:00 ) Holiday schedule  New Year’s Day Labor Day Martin Luther ...
Thu, 7 Nov, 2013 at 3:52 PM