Service Level Agreement
This folder contains the Service Level Agreement (SLA) for Clients provisioned with hosted services from NatureServe. The latest SLA is always posted at www.natureserve.org/sla and supersedes any previously downloaded agreements. Exhibit I attached to this agreement highlights additional terms applicable to NatureServe's Biotics 5 hosted service.
Current service details Service Fee and Payment Terms Annual service fee payments are due on commencement of the Hosted Service and at the begin...
Thu, 14 Jun, 2018 at 9:36 AM
Biotics Fee Schedule - 7/1/18 $16,000 USD annual recurring fee for hosting, support, and mainten...
Thu, 4 Apr, 2019 at 1:31 PM
Service Health Dashboard Sample Availability Report for Last 120 Days Server NameLast 120 Days UptimeCurrent Status bioticspilot...
Thu, 30 Apr, 2020 at 8:09 AM
Effective date 9/24/13
Type of Backup Purpose Frequency Retention Duration System Environment ...
Thu, 7 Nov, 2013 at 3:52 PM
8:00 AM – 8:00 PM M-F Eastern Time (US & Canada,GMT-05:00 )
Holiday schedule
New Year’s Day
Labor Day
Martin Luther ...
Thu, 7 Nov, 2013 at 3:52 PM